These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and win808 ("we", "us", "our", "Platform", "Service"). By accessing, registering an account, or using any services provided by win808, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any provision of these Terms, you must immediately discontinue use of the win808 platform and refrain from creating an account. Continued use of our services following any modifications to these Terms constitutes acceptance of those changes.
Last Updated: January 2026
For the purposes of this Agreement, the following terms shall have the meanings ascribed below:
You must be at least twenty-one (21) years of age to create an account and use win808 services. By registering an account, you represent and warrant that you have reached the legal gambling age in your jurisdiction. win808 reserves the right to request proof of age at any time, and accounts found to belong to individuals under 21 years of age will be immediately suspended and all funds forfeited.
21+ Only: Underage gambling is strictly prohibited. win808 employs age verification measures and encourages parents to use parental control software to prevent minors from accessing gambling websites.
win808 services are intended primarily for users residing in Indonesia. You must be physically located within Indonesian territory when accessing our platform and placing bets. Use of VPN, proxy servers, or other methods to circumvent geographic restrictions is strictly prohibited and may result in account closure and fund confiscation.
You must have full legal capacity to enter into this binding Agreement. You represent that you are not subject to any legal incapacity, guardianship, or other condition that would prevent you from entering into contracts. You further represent that you are not accessing win808 services on behalf of any third party.
Each User is permitted to maintain only one (1) Account with win808. Creating multiple accounts, whether under the same or different personal details, is strictly prohibited. Duplicate accounts will be closed without notice, and any winnings or bonuses associated with such accounts will be voided. win808 employs sophisticated detection systems to identify duplicate accounts based on personal information, payment methods, device fingerprinting, and IP addresses.
Employees, officers, directors, contractors, and consultants of win808, its affiliates, game providers, payment processors, and their immediate family members are not eligible to create accounts or participate in games or promotions on the platform.
To create an Account, you must provide accurate, current, and complete information including your full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, and mobile phone number. Providing false, inaccurate, or misleading information constitutes a material breach of these Terms and may result in immediate account closure.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. You agree to immediately notify win808 of any unauthorized use of your Account or any other breach of security. win808 shall not be liable for any loss or damage arising from your failure to protect your Account credentials.
win808 is required by law and our licensing obligations to verify the identity of all Users. You agree to provide, upon request, valid government-issued identification documents such as Indonesian National Identity Card (KTP), passport, or driver's license, as well as proof of address such as utility bills or bank statements dated within the last three (3) months. Failure to complete KYC verification within the requested timeframe may result in account suspension and withdrawal restrictions.
You must keep your Account information current and accurate. You are obligated to notify win808 immediately of any changes to your name, address, email, or phone number by updating your Account profile or contacting customer support. win808 reserves the right to suspend accounts with outdated or unverifiable information until such information is corrected and verified.
win808 implements industry-standard security measures including SSL encryption, secure password storage, and transaction monitoring. However, you acknowledge that internet-based services are never completely secure, and you assume the risk of unauthorized access to your Account. We strongly recommend enabling two-factor authentication if available, using strong unique passwords, and accessing win808 only from secure, private networks.
win808 accepts deposits in Indonesian Rupiah (IDR) through approved banking channels including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must originate from accounts registered in your own name. Third-party deposits are strictly prohibited and will be rejected or returned.
Minimum deposit amounts vary by payment method, typically ranging from Rp 50,000 to Rp 100,000. Maximum deposit limits are established both by payment method capabilities and by win808's internal risk management policies. Users may request custom deposit limits by contacting customer support. All deposit limits are stated clearly during the deposit process.
Most deposits are processed instantly or within fifteen (15) minutes. Bank transfer deposits made outside of banking hours may experience delays until the next business day. win808 does not charge fees for deposits; however, your bank or payment provider may impose their own transaction fees, which are the User's responsibility. If a deposit does not appear in your Account within the stated processing time, contact customer support immediately with transaction proof.
You may request withdrawal of funds from your Account balance at any time, subject to completion of KYC verification and fulfillment of any applicable bonus wagering requirements. Withdrawals must be made to a bank account or e-wallet registered in your own name matching your verified win808 Account details. Withdrawal requests to third-party accounts will be rejected for security reasons.
Standard withdrawal processing times range from one (1) to twenty-four (24) hours for e-wallets and one (1) to three (3) business days for bank transfers. First-time withdrawals or large withdrawal amounts may require additional verification and security checks, which may extend processing times. win808 reserves the right to request additional documentation before processing withdrawals to prevent fraud and money laundering.
Minimum withdrawal amounts typically start at Rp 100,000, varying by payment method. Daily, weekly, and monthly withdrawal limits apply based on Account verification level and gaming history. Users requiring higher withdrawal limits should contact VIP support. Withdrawal limits are subject to change at win808's discretion with reasonable notice provided to Users.
All transactions on win808 are conducted in Indonesian Rupiah (IDR). No currency conversion is required for Indonesian Users. Your Account balance, bets, winnings, and all financial transactions are denominated in IDR with no hidden conversion fees or exchange rate markups.
Bonuses and promotions are offered at win808's sole discretion and may be subject to specific eligibility criteria including minimum deposit amounts, game restrictions, time limits, and geographic availability. Not all Users may qualify for all promotions. win808 reserves the right to exclude Users from bonus offers if abuse or violation of terms is suspected.
All bonuses are subject to wagering requirements, which specify how many times the bonus amount or bonus plus deposit must be wagered before withdrawal is permitted. Wagering requirements vary by promotion and are clearly stated in the specific bonus terms. For example, a Rp 100,000 bonus with 30x wagering requirement requires Rp 3,000,000 in total wagers before the bonus becomes withdrawable.
Different games contribute differently toward fulfilling wagering requirements. Slots typically contribute one hundred percent (100%), while table games like Blackjack and Roulette may contribute lower percentages (often 10-20%) or be entirely excluded. Live dealer games, certain high-RTP slots, and progressive jackpot games are often restricted or excluded from bonus play. Full game contribution tables are provided in individual promotion terms.
When playing with active bonus funds, maximum bet limits apply, typically Rp 10,000 to Rp 25,000 per spin or hand depending on the bonus type. Exceeding maximum bet limits while wagering a bonus may result in bonus forfeiture and voiding of associated winnings. These limits exist to prevent bonus abuse strategies.
Bonuses and their associated winnings expire if wagering requirements are not completed within the specified timeframe, usually ranging from seven (7) to thirty (30) days from bonus activation. Expired bonuses and any winnings derived from them are removed from your Account automatically. Time limits are clearly stated in each promotion's terms.
win808 strictly prohibits bonus abuse including but not limited to: creating multiple accounts to claim bonuses multiple times, colluding with other players, using betting strategies designed solely to convert bonus funds with minimal risk, making deposits solely to claim bonuses without genuine intent to play, or any other activity that win808 determines in its sole discretion to be abusive. Users found engaging in bonus abuse will have their accounts closed, bonuses voided, and winnings confiscated.
All games on win808 operate using certified Random Number Generator (RNG) technology or live streaming for dealer games, ensuring fair and unpredictable outcomes. Game results cannot be manipulated by win808 or any third party. Each game displays its Return to Player (RTP) percentage, house edge, and other statistical information for transparency.
All bets are subject to acceptance by win808. We reserve the right to refuse, limit, or cancel any bet at our discretion, particularly in cases of suspected fraud, technical errors, obvious pricing mistakes, or bets placed after an event has already concluded. In sports betting, if odds are displayed incorrectly due to technical error, win808 reserves the right to void affected bets.
In the event of a game malfunction, software error, or communication failure during gameplay, all affected bets and payouts may be declared void. win808 will refund original stake amounts to affected Users but bears no liability for potential winnings from voided games. Users should immediately report any suspected malfunctions to customer support.
For sports betting markets including football (bandar bola), all bets are settled based on official results from recognized governing bodies. For mix parlay (accumulator) bets, all selected events must result as predicted for the bet to win. Voor bola (Asian handicap) bets follow standard handicap settling rules. Abandoned or postponed matches are settled according to specific market rules outlined in our sports betting section. Bets placed after an event has commenced may be voided unless the bet type explicitly allows in-play wagering.
If you experience a disconnection during gameplay, any active game rounds will continue to completion automatically. Upon reconnection, the result will be displayed and your balance updated accordingly. For live dealer games, dealers will wait a reasonable time for reconnection before proceeding with the game round. Unresolved bets due to disconnection will be settled based on actual game outcomes.
win808 is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help Users maintain control over their gaming activities. Gambling should be entertainment, not a source of income or a way to solve financial problems. If you feel that gambling is negatively impacting your life, please utilize our responsible gaming tools or seek professional help.
Users may set daily, weekly, or monthly deposit limits through their Account settings. Once set, these limits take immediate effect and can be decreased at any time. Increases to deposit limits are subject to a cooling-off period of twenty-four (24) to seventy-two (72) hours to prevent impulsive decisions during emotional or financial distress.
Users concerned about their gambling behavior may request self-exclusion for periods ranging from thirty (30) days to permanent closure. During self-exclusion, you will be unable to access your Account, place bets, or receive promotional materials. Self-exclusion cannot be reversed during the chosen period. To request self-exclusion, contact our customer support team who are trained to handle such requests sensitively and confidentially.
win808 provides optional reality check notifications that alert you at customizable intervals (e.g., every 30, 60, or 120 minutes) showing how long you have been playing and how much you have wagered. These reminders help maintain awareness of gaming session duration and spending.
If you believe you may have a gambling problem, please reach out to professional organizations specializing in gambling addiction support. Our customer support team can provide information about available resources and assist in implementing account restrictions. All communications regarding problem gambling concerns are treated with strict confidentiality and sensitivity.
The following activities are strictly prohibited and may result in immediate account suspension or termination, forfeiture of funds, and potential legal action:
win808 employs advanced fraud detection systems and reserves the right to investigate any suspicious activity. Users found engaging in prohibited activities will face immediate consequences including account closure, fund confiscation, and potential reporting to relevant authorities.
win808 strives to provide continuous, uninterrupted service; however, we do not guarantee that the platform will always be available or error-free. Scheduled maintenance, technical issues, or circumstances beyond our control may result in service interruptions. win808 is not liable for any losses resulting from service unavailability.
The win808 platform and all games are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the service will meet your requirements, that it will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
Games on win808 are provided by third-party game developers. While we partner only with reputable, licensed providers, win808 is not responsible for the performance, accuracy, or functionality of third-party games. Any disputes regarding specific game outcomes should be directed to customer support for investigation.
You acknowledge that gambling involves financial risk and that you may lose money. win808 is not responsible for any financial losses incurred through use of our services. You gamble at your own risk and should only wager amounts you can afford to lose. win808 does not provide financial advice and is not liable for decisions you make regarding gambling.
To the maximum extent permitted by law, win808's total liability for all claims arising from or related to these Terms or your use of the service shall not exceed the amount of deposits you made to your Account during the three (3) months immediately preceding the event giving rise to liability. Under no circumstances shall win808 be liable for indirect, incidental, consequential, special, or punitive damages.
You agree to indemnify, defend, and hold harmless win808, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the service, or your violation of any law or rights of third parties.
You may close your Account at any time by contacting customer support. Before closure, you must withdraw all remaining funds (subject to completion of wagering requirements and KYC verification). Once your Account is closed, you will no longer have access to gameplay history or transaction records, though win808 retains such records as required by law.
win808 reserves the right to suspend or terminate your Account immediately without prior notice if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, posed a security risk, or for any other reason we deem necessary to protect the integrity of our platform or other Users. Upon termination, your access to the service will be revoked, and any bonus funds or pending wagering requirements will be forfeited.
Upon Account termination or closure, all rights and licenses granted to you under these Terms immediately cease. You remain liable for all obligations incurred prior to termination. win808 will return your remaining account balance (minus any applicable fees or amounts owed to win808) to your registered payment method, provided you have complied with all Terms and completed required verifications. Funds associated with fraudulent activity, bonus abuse, or Terms violations are subject to forfeiture.
Accounts with no login activity for twelve (12) consecutive months are considered dormant. win808 may charge a monthly administrative fee on dormant accounts with remaining balances. You will be notified via email before dormancy fees are applied. To reactivate a dormant account, simply log in and verify your identity if requested.
If you have any complaint, concern, or dispute regarding win808 services, you must first contact our customer support team via live chat, email, or WhatsApp. We are committed to resolving disputes fairly and efficiently. Most issues can be resolved quickly through direct communication with our trained support staff.
If your issue is not resolved satisfactorily through customer support, you may submit a formal written complaint to our complaints department. Include your Account details, a description of the issue, relevant dates and transaction IDs, and any supporting documentation. We will investigate your complaint and provide a written response within fourteen (14) business days.
In the event of disputes regarding gameplay outcomes, bet settlements, or technical issues, win808's decision based on our system logs and records shall be final and binding. We maintain detailed logs of all transactions, gameplay, and account activities, which serve as the authoritative record in dispute investigations.
Any disputes that cannot be resolved through our internal complaint procedures shall be submitted to binding arbitration in accordance with applicable arbitration rules. Both parties agree to waive the right to participate in class-action lawsuits or class-wide arbitration. The arbitration shall be conducted in English language, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which win808 is licensed to operate, without regard to conflict of law principles. By using win808 services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes arising from or related to these Terms or your use of the service.
You acknowledge that gambling laws vary significantly by jurisdiction and that it is your sole responsibility to ensure that your use of win808 complies with all applicable laws in your place of residence. win808 makes no representation that the services are appropriate or legal for use in all locations. Users who access the service from locations where online gambling is prohibited do so at their own risk and are solely responsible for compliance with local laws.
For questions regarding these Terms and Conditions or any aspect of win808 services, please contact us through the following channels:
Our customer support team speaks fluent Indonesian (Bahasa Indonesia) and English and is available to assist you with any inquiries, technical issues, or account-related matters. All communications are treated confidentially and in accordance with our Privacy Policy.
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